● Step 5: Check the printer software.
- Make sure that the product software is installed correctly, and check if the printer icon is live on the computer. If the printer is offline, its icon will be shown in grey color.
- Verify that you have installed the printer driver for this product. Check the program to make sure that you are using the printer driver for this product. In some cases, if you have installed the printer driver twice, you might find 2 icons for the same printer, you need to uninstall the duplicated one. Simple solution could be uninstall both, and reinstall the driver from beginning. Need help? We are here to help you.
● Step 6: Check the printer supplies.
Make sure the print supplies are in good condition, some printer has more than one toner cartridge, such as color cartridges or imaging drum unit. If any of them is near end of life, you might need to replace them.