Solve printer problems step by step.

● Step 1: Make sure that the printer is set up correctly.

  1. Check the power-cable connections. For simple diagnose purpose, plug the printer into the wall outlet directly.
  2. Press the power button to turn on the printer. If it fails here, the power related parts might have problem.
  3. Make sure that print cartridges are installed correctly. Especially for color printer, if you misplace the cartridges, you might correct it now.

● Step 2: Check the connection between printer and computer.

  1. If you use USB cable, network cable or parallel cable, check the cable connection between the printer and the computer. Make sure that the connection is secure.
  2. Make sure that the cable itself is not faulty, if possible, try with a different cable.
  3. If you use wireless connection, check if your computer has connected to your printer wirelessly.

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